About our website
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- Delivery method / which delivery options do you offer
- Delivery cost
- Delivery period
- How do I track my parcel?
- Can I change the delivery address?
- Create a return
- Return policy
- I cannot create a return label using your portal
- Gift Policy / I have forgotten to send the gift back
- My return is taking too long
Payment and Taxes
- Which payment method can I use
- What is Klarna
- How do I use a discount code?
- I have returned my order, but Klarna is still sending me payment reminder
- Where do I receive my refund?
- Can I modify/change my order after it has been placed?
- I cannot place an order
- How can I cancel my order?
- I have accidentally placed a wrong order
- Duplicated orders
Product and Stock
- Why is the cashmere better than other fabrics?
- How to wash and care for cashmere?
- Does cashmere pill?